uttu

FAQ 목록

1. Q.

   [System] Are there any recommended computer specifications for using the UTTU program?

   열기

   It can be used without any problems on most laptops and PCs running Windows 10 or higher .

   However, there are minimum specifications for comfortable use .

   
   

   [Minimum specifications]

   OS: Windows 10

   CPU: i3 5th generation or higher (= may be indicated as i3 5005, etc.) 

   RAM: 8GB

   
   

   [commonness]

   Installation and operating space: 500MB

   
   

   [etc]

   For some laptops with integrated Intel graphics cards, you may need to update to the latest drivers.

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2. Q.

   [System] How do I use UTTU CAD on my MacBook or MacOC?

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   Currently, UTTU CAD cannot be used directly on Mac OS.

   UTTU CAD runs natively on Windows OS only.

   However, after installing Windows, you can use UTTU CAD in it by referring to the following.

   
   

   1. Models equipped with Intel chips before 2020

   - Install Windows in a virtual machine such as Boot Camp or Parallels Desktop for Mac

   → UTTU CAD Installation

   2. Models equipped with the M1 (M2, M3, etc.) chip after 2020

   - You can install and use Windows in a virtual machine, such as Parallels Desktop for Mac.

   
   

   - You can install it in the following order.

   →

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3. Q.

   [Installation] CAD installation fails on Windows OS.

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   UTTU CAD installation requires Windows 10 or later operating system.

   If your version of Windows does not meet these requirements,

   Please try installing after upgrading your operating system to the latest version via Windows Update.

   This process will help you use UTTU CAD smoothly.

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4. Q.

   [Installation] An error message appears during installation. How do I resolve this?

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   - Duplicate execution : Close all open installers and then run the installer again.

   
   

   - Running CAD : Close all open UTTU CAD programs and then run the installer again.

   
   

   - For public PCs: Installation may be blocked by security or administrator programs on some public PCs, such as school labs. Please contact the lab administrator for installation instructions.

   
   

   - In other cases

   1) Check the time setting

   - Press Window Key + R to display Run.

   - Enter the following: ( ms-settings:dateandtime)

   - Make sure the 'Set time automatically' item is turned on.

   

    

   2) Check user account information

   - Press Window Key + R to display Run.

   - Enter the following ( ms-settings:account)

   - Make sure you have administrator privileges.

   
   

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5. Q.

   [Troubleshooting] Graphics operations do not work, such as lines not being drawn or numbers not being entered.

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   This issue is related to your graphics driver version. It occurs because your graphics card's driver version is outdated.

   Please click the link below to install and update your graphics driver.

   
   

   Intel(R) Iris(R) Xe Graphics Driver Update Address

   https://www.intel.co.kr/content/www/kr/ko/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=WHQL

   
   

   If the problem persists, please contact us through the KakaoTalk channel UTTU CAD or the inquiry board, and we will assist you.

   
   

   
   

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6. Q.

   [Troubleshooting] Numbers are not being entered in the chat window.

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   Problems with entering numbers in chat windows not working can be caused by a variety of reasons.

   Please follow the steps below to resolve the issue.

   
   

   1. Check number input in another program : Open another program, such as Notepad or a web browser, and check if number input is working properly.

   2. Check the state of the toggle keys : Toggle keys like Ctrl, Alt, and Shift may have been accidentally activated. Try resetting the state by pressing each key a few times.

   3. Check if the UTTU CAD window is active : Make sure the UTTU CAD window is active. If it is not, click on it with your mouse to make it active.

   4. Check the keyboard input type at the bottom right : Please check if the keyboard input method is set to 'Hancom Input Method'. Click the part in the picture below to change it to 'Microsoft Input Method' .

   
   

   
   

   
   

   If the problem persists, please contact us through the UTTU CAD KakaoTalk channel or the inquiry board, and we will assist you.

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7. Q.[CAD] Are there any restrictions on where it can be used? 열기

   You can use it anywhere you have internet access.

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8. Q.[CAD] Is it compatible with other CAD? 열기

   It is compatible with other CAD files as it is saved as a DXF file.

   
   

   UTTU You can check it in the manual.

   
   

   [ YUKA CAD ]

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9. Q.

   How do I set up [Float]?

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   On the plotter machine, the setting should be HPGL.

   
   

   If you are using Yuka CAD and a Graphtec plotter, your plotter is most likely set to GPGL.

   (In this case, if you output from UTTU, an error such as Out of area will occur on the plotter.)

   
   

   Graphtec CE-6000 and below

   - Set the plotter to CE-6000 and connect it via serial port (COM).

   
   

   Graphtec CE-7000 or higher

   - Just set the plotter to CE-7000 and connect it via Wifi.

   
   

   Please refer to the manual and video for more detailed settings.

   
   

   Manual

   
   

   video

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10. Q.

    [UTTU Ditto ] Photo recognition is not working well.

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    This is when photo recognition is not working well.

    
    

    - Around the patternDitto If the color is similar to the board block, it cannot be recognized.

    - If there is a lot of light reflection , recognition may not be good. (If there is a lot of light reflection, please turn off the fluorescent light and take the picture.)

    
    

    Please refer to the manual and video for more detailed instructions.

    
    

    video

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11. Q.

    [ UTTU Ditto ] The picture is showing upside down

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    Ditto This is a case where the board was placed upside down when the photo was taken.

    
    

    - Look at both ends of the board and place the black block on the left side of the last square.

    
    

    - Please refer to the video for detailed board usage instructions.

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12. Q.

    [ UTTU Plan] Are there any differences between the licenses?

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    ✅ Personal

    - Free of charge

    - Available for individual users or businesses with two or fewer employees

    - Free pattern usage 3 times per day

    
    

    ✅ Pro

    - Available for use in workplaces with 3 or more employees

    - Free pattern usage count: 20 times per day

    
    

    ✅ Enterprise

    - For large corporations and educational institutions only

    - Customized support provided through separate inquiries

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13. Q.

    [Payment] Can I pay with a corporate card?

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    All products sold by UTTU can be paid for with a corporate card.

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14. Q.

    [Payment] Can I receive a receipt or tax invoice?

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    Payments made on the website are made only by credit card, and no separate receipts or tax invoices are issued.

    However, it can be issued if payment is made through the sales team rather than through the website.

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15. Q.

    [Payment] I want to change my payment method.

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    Payment method cannot be changed after payment is completed.

    If you need to change your payment method, you must cancel your order and repurchase.

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