[Open Market] I made a mistake in my order and want to cancel it.
UTTU CAD Orders that have not been opened or downloaded can be cancelled.
If you wish to cancel your order, please CS Center
* However, if there is a history of immediate opening or downloading UTTU CAD , order cancellation is not possible .
[Open Market] Can I make and sell clothes using the pattern file I purchased?
It varies depending on the type of license.
Please check the license for the product and use it.
— Types of License —
1. SourceAvailable
: Select this if you want consumers to use the original data without modifying it, with a license that does not allow modification or resale of the original.
2. Permissive
: Select this if you want a license that allows consumers to freely use the original work and sell the modified data.
However, there is no obligation for consumers to redistribute modified data to the platform.
3. Copyleft
: Select this if you want a license that allows consumers to freely use the original work and sell the modified data.
However, you are obligated to redistribute the modified data to the platform. If you would like to share how your data has been modified, please select the appropriate license.
[Open Pattern] I want to produce with a purchased pattern file. Is it possible to modify or grade it?
Yes, it is possible depending on the seller.
Please contact the seller of the pattern in question.
[Payment] Can I pay with a corporate card?
All products sold by UTTU can be paid for with a corporate card.
[Payment] Can I receive a receipt or tax invoice?
Payments made on the website are made only by credit card, and no separate receipts or tax invoices are issued.
However, it can be issued if payment is made through the sales team rather than through the website.
[Payment] I want to change my payment method.
Payment method cannot be changed after payment is completed.
If you need to change your payment method, you must cancel your order and repurchase.
[Payment] Can I cancel my subscription after signing up?
Cancellation of your subscription will take effect at the end of your current subscription period for which you have already been billed.
Therefore, no refund will be provided for the remaining subscription period after cancellation.
[ID] I want to change my ID.
Since all data of UTTU is recorded and managed based on ID, the ID cannot be changed.
There are cases where you withdraw and then try to re-register in order to consolidate your IDs from multiple sites into one, but UTTU is restricted from re-registering with the same ID, date of birth, and email address for 3 months (6 months if you have sold your data) after withdrawal.
Please understand that this is to prevent irregular recharging through repeated withdrawals and re-registrations. If you need to re-register immediately or register as a member to use the site, please contact CS Center [1:1 Inquiry].
[ID] I forgot my ID and password.
If you have forgotten the information you entered when signing up or your mobile phone/email information has changed, please fill in the required information (ID, name, date of birth, mobile phone number, and email address) required for identity verification and submit it to CS Center [1:1 Inquiry].
1. Find your ID
You can only check using the information you entered when signing up.
- Mobile phone authentication: Enter your name and mobile phone number, then verify your entire ID with a mobile phone authentication under your name.
- Email verification: Enter your name and email address, then confirm the ID sent to the email address registered in your membership information.
2. Find your password
You can only check using the information you entered when signing up.
- Mobile phone authentication: Enter your ID and name, then search with your mobile phone number > Enter the authentication number and change to a new password.
- Email verification: Enter your name and email address, then receive a verification number to the email address registered in your membership information > Enter the verification number and change to a new password.
▶ Go to Password Retrieval
※ You must enter the verification number sent to your mobile phone within the time limit. If you did not receive the text message due to a communication failure or spam settings, please unblock the message and try again.
※ You must enter the verification number sent to your email within the time limit. If you do not receive/confirm the number due to it being classified as spam or blocked (admin@ uttu.me ), please unblock it and try again.
※ Dormant Account: UTTU In accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., members who have not logged in for the past year are notified by email and converted to dormant accounts at the beginning of each month, and member information is stored separately or deleted.
However, members with sales information will not be converted to dormant accounts.
(If you have uploaded at least once based on the upload criteria, you are not considered a dormant member.)
◾ Separate storage - Members with earnings/transaction history
- Even if your account is converted to a dormant account, logging in will undo the dormancy and you can check your existing transaction history and earnings.
◾ Information deletion - Members without deposit/earnings/transaction history/sales information
- If your account is converted to a dormant account, your information will be deleted in the same way as if you had canceled your membership, so you must sign up again to use the service.
[Membership Registration/Withdrawal] Is there a difference between a general member and a seller member?
General members are UTTU CAD , UTTU Nest , and are basic members who can make purchases at Pattern Market.
Seller members are basically the same as general members and can register and sell products on Pattern Market.
You can choose this when you first sign up, and you can also convert to a seller membership after signing up as a general member.
Seller members are approved after verification by the administrator.
[Membership Registration/Withdrawal] If I withdraw, will all my personal information be deleted?
Stored personal information will be completely deleted after 3 months (6 months if the data is sold) and will not be used for any purpose other than the above-mentioned purpose in accordance with applicable laws.
In accordance with the provisions of the Act on Promotion of Information and Communications Network Utilization and Information Protection, in order to prepare for the possibility of subsequent problems, the minimum basic information and transaction history are kept for the period specified below.UTTU Stored in .
1. Records of contracts or subscription cancellations, etc.: 5 years
2. Records of payment and supply of goods, etc.: 5 years
3. Records of consumer complaints or dispute resolution: 3 years
[Membership Registration/Withdrawal] Can I re-register after withdrawing my membership?
To prevent irregular use, etc., once membership withdrawal is complete, re-registration is restricted for 3 months (6 months if data has been sold) after withdrawal, and previously used ID and email cannot be used.
Stored personal information will be completely deleted after 3 months (6 months if the data is sold) and will not be used for any purpose other than the above-mentioned purpose in accordance with applicable laws.
If you need to re-register before that date due to unavoidable circumstances, please submit your existing ID, date of birth, mobile phone number, and email address via [1:1 Inquiry]. The administrator will help you re-register after verification.
Please always keep in mind that personal information you voluntarily provide online, through bulletin boards or e-mail, can be collected and used by others.
Simply put, if you post personal information online that is publicly accessible, you may receive unsolicited messages in return from others.
You are responsible for maintaining the confidentiality of your password and membership information. Therefore, please exercise extreme caution when accessing the Internet.
UTTU will never ask for your password by phone or email.
Additionally, we keep your password encrypted to prevent exposure by employees.
Even if they access the server and obtain your password, they cannot open the information stored in an encrypted state.
This is also why we cannot show you your password as you initially entered it if you have lost it.
UTTU When you finish using the service, be sure to log out of your ID account and close the web browser window.
This is to prevent others from accessing your personal information and communications when you share a computer with others or use it in a public place such as a PC room (Internet cafe) or library.
UTTU has established the following technical measures to prevent loss, leakage, alteration, or damage of user information.
◈ Security devices using passwords, etc.
◈ For information requiring security, a security device that can safely transmit personal information over the network using encryption algorithms, etc.
◈ Access control devices using intrusion prevention systems (firewalls, IDS, etc.)
◈ Other technical devices required to ensure stability
Unfortunately, data transmission over the Internet cannot be guaranteed to be 100% secure.
Although we cannot guarantee the security of any information you transmit to or provide to UTTU UTTU
UTTU will do its best to ensure that your information remains secure on our system.
[Privacy] What security precautions does UTTU take to prevent loss, misuse, or alteration of user information?
Your membership information and account information are protected by a password.
This personal information is managed so that only the user can access it.
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